Warranty Statement

Only to Meatball3c original factory products.

Meatball3c products undergo strict quality control and meticulous product testing, and have passed BSMI/NCC regulations and safety certifications to ensure safety and a good experience for every consumer.
To protect the rights of both parties, please be sure to apply for membership registration after purchase and assist in completing the product warranty login and binding.

  1. This company's warranty contract does not apply to users who resell or do not have a product warranty ID, and only accepts maintenance services for the holder of the product warranty ID.
  2. The company's warranty agreement does not include services for overseas users for product repair transportation, which will require additional quotes.
  3. The warranty of our company does not apply to electronic products that have been modified or DIYed, and only original factory design of Meatball3c products is accepted.
  4. The company's product warranty is limited only to the product warranty itself, and the shipment or installation of accessories will be quoted or declined as the situation requires.
  5. The consumer must be responsible for software updates or other software programs, data and information. This warranty does not cover the recovery and reinstallation of other software programs, data and information.
  6. Meatball3c reserves the right to change the mode of providing warranty service, as well as technical specifications, user manuals, and maintenance regulations.

Warranty Period

  1. If you did not register as a member after purchase, please go to the official website to apply for membership and complete the registration and binding of the product warranty, which will increase the warranty to 18 months, including an additional 6 months of warranty.
  2. All of our products are electronic warranty certificates. In case of repair during the warranty period, please present the product warranty ID.
  3. The service fees for product repairs after inspection will be quoted based on the extent of the repairs.
  4. Please provide photos of the product's usage environment and email them to our customer service email box in order to assist with initial cause determination in the event of product defects.
  5. The company is willing to provide a new product to be mailed to the user's location if the product defect is confirmed by the quality control staff. However, the mailing location is limited to Taiwan.

Warranty Expired

◎ The company is willing to provide technical support with sincerity if the product malfunctions and there are still parts available in the company's inventory.

【Return and Exchange Policy】

◎ To protect your consumer rights, Meatball3C provides the following return and exchange services:

  ・ Scope of application

  • All products purchased through this website are eligible for returns and exchanges within 7 days of receipt (in accordance with Article 19 of the Consumer Protection Act)

  • Return and Exchange Conditions

  • The product must be kept in complete packaging (including the device, accessories, packaging box, instruction manual, etc.).

  • No human damage, no use, no scratches or stains.

  • Application Process

  • Please write email within 7 days after receiving the product.The email address is frank.wang@meatball3c.com, Please supply this lists as following :

  • Order Number

  • Name and contact information

  • Description of product problem or reason for return or exchange

  • Photos of the product (if any defects)

     We will reply and confirm the return or exchange within 5 working days.

   . Return address

    Room 503, 5F., No. 502, Section 2, Ren'ai Road, Linkou District, New Taipei City 24449, Taiwan

   .  Refund Instructions

  • Once the product is confirmed to be correct, the refund will be returned to the original payment account within 7 working days.

  • If the return is due to personal reasons (not product defects), you need to bear the round-trip shipping costs yourself.

  • Non-refundable situations

  • Exceeding the seven-day return period

  • The product has obvious signs of use or is damaged by human factors

  • Returning products without prior contact

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